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Samsung recalls Galaxy Note 7 after reports of explosions

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After receiving some reports that some of the all new Galaxy Note 7 caught fire while charging, Samsung has decided to recall all the devices.

The company released a statement to say it was halting further shipments while it carried further tests on the hardware.

You can read the statement below:

Statement on Galaxy Note 7

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.

For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

Those who had pre-ordered the Galaxy Note 7 in India received text messages that stated that phone shipments would be delayed.

By: Jeffrey O. Sarpong/233liveworld.com

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